Tag: user research
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How Zaizi’s user-centred approach won the trust of border officers
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Creating safe, secure and frictionless digital borders — Border Force
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Helping local councils revamp taxi licensing to boost efficiencies and reduce costs
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Wrap-up: Our impact on digital government services in 2023
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3 ways to master agile delivery in government
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Why you should involve solutions architects early in agile projects
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From a stalled legacy system project to award-winning success
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Transformation Day
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How to effectively manage legacy technology in government
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User research in government digital services: 7 steps to get it right
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Working with users to improve support services for leaseholders and park home owners
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User-centred design at Zaizi: Putting users first
