Tag: service design
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How Zaizi’s user-centred approach won the trust of border officers
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Does the state need to be more like a start up?
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Transformation Day – How do you fit a square peg in a round hole?
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How to rapidly develop government services —examples from Border Force, Home Office & FCDO
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Service assessments: A welcome update – for government, and for suppliers
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Avoiding the policy-delivery gap: Digital government is hard, so what can we do to succeed?
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Uninterrupted access: The importance of offline capabilities to critical public sector services
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Agile government: Delivering high quality outcomes with tiny teams
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Agile government innovation: Tiny teams, mighty impact
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Helping local councils revamp taxi licensing to boost efficiencies and reduce costs
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The truth about government legacy IT systems — and what we’ve learned by working on them
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Wrap-up: Our impact on digital government services in 2023
