Avoiding the policy-delivery gap: Digital government is hard, so what can we do to succeed?
At Zaizi, we design, build and sustain user-centred digital products for government. Our experience shows that implementing new policies can depend on creating digital products and services to deliver them.
But we’ve seen instances when policy, operations and digital teams lack coordination in the policy life cycle.
This can cause both policies and products to stall.
To better understand this “policy-delivery gap” challenge, we reviewed several government digital strategy publications and interviewed people with experience working on complex digital initiatives within government organisations.
Download this report to discover our findings and how we can bridge the policy-delivery gap.
Learn…
- Why the policy-delivery gap matters
- Closing the gap: The challenges we need to overcome
- Solutions: What can we change today?
We make four key recommendations on what government departments can do to drive the cultural transformation needed to deliver high-quality digital products and services.
The report reinforces our promise to clients — Digital government is hard, together we’ll succeed. We know many challenges hinder digital change in the sector but our commitment helps our public sector partners achieve exceptional outcomes.
