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Border Force

Zaizi enabled UK Border Force to transform its processes through automation and artificial intelligence

Border Force, which is part of Home Office, handles frontline border control operations at air, sea and rail ports in the United Kingdom.

The UK’s border is a critical piece of national infrastructure and its smooth running is vital for the UK’s economy.

How Zaizi helped 

Zaizi helped Border Force deliver improvements by using automation to streamline the organisation's routine processes.

The highly sensitive project required security to be ingrained at all stages of the software development lifecycle.  

The Home Office wanted the solution to be compliant with Government Digital Service (GDS) approach to digital service delivery.

Zaizi worked with the broader programme governance to enable a collaborative working relationship. When requirements changed, Zaizi scaled quickly and collaborated with business partners to provide support.

Our approach — agile and aligned to GDS 

The project had an Agile approach with regular iteration, flexibility and delivery whilst meeting Waterfall’s strong governance, milestones and deliverables. 

The Agile way of working facilitated daily stand-ups, backlog reviews, retros and show & tells. Resources were managed to align with the programme’s milestones.

Throughout, the team undertook continuous user-research and used prototypes to build confidence and support for the approach.  

Zaizi’s solution passed GDS’ Alpha assessment at the first attempt, moving through the Beta phase and eventually into full deployment.

If you would like more details about how we transformed Border Forces processes and what technologies and solutions we implemented, please get in touch  


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