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    2020: The year in review
    The year started with a promise of change — a new decade and a freshly elected government that wanted digital to play a big role in public sector reforms.
  • Our work in 2020
    With 2020 coming to a close, it's a good opportunity to look at some of the work we’ve taken on this year. This isn’t an exhaustive list — we’re not allowed to talk about some of the work we do — but it does show the breadth of work we’ve done this year; from discovery, to build, to support — and all remotely! Here's a quick snapshot.  
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    Diary of a graduate trainee: The highlights, challenges and next steps
    Hi everyone, this is my fourth and final blog in the graduate series! Thanks if you’ve been reading along with them, I’ve really enjoyed documenting my first few months at Zaizi.  To wrap up, I thought I’d just talk about what I’ve learnt over the past few months.
  • Graphic of a research session
    What are user stories and why do you need them?
    A user story is a way of describing what the user needs. It's a short and simple description told from the perspective of that person.
  • Graphic of a trainee graduate
    Diary of a graduate trainee: Getting involved in projects
    Hi everyone, Gemma here again. This month’s been all about projects — and it’s been a busy one! I’ve finished my online training (woop!) and I’ve been working on two projects; one that’s in the discovery phase and another that’s just a few weeks away from go-live.
  • product management and service design webinar graphic
    Watch webinar: Product management and service design in government
    The popularity of product management and service design is growing in the public sector and government.  In the Digital Leaders Week webinar, our head of product Steven MacLellan talks about how the two disciplines help deliver the correct outcome for both users and stakeholders. 
  • Graphic with title of the blog: learning about product management
    Diary of a graduate trainee: Learning about product management
    Hi everyone, Gemma here. So, I’m now one month into the Zaizi graduate programme and it still feels like I’ve only been here a week; it’s flown by! There has been a LOT of information to take in, but I’m feeling pretty settled and getting to grips with everything. 
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    Product Management in the public sector: How it benefits government
    The last blog looked at the importance of balancing the user, organisation and technology in digital product delivery. This blog gives a bit more detail about how that works in government and the public sector.
  • Graphic of a trainee graduate
    Diary of a graduate trainee: Joining Zaizi
    Hi everyone, I’m Gemma and I’ve just started at the Zaizi Academy as an Associate Product Manager. I’m going to be writing a few blogs over the next few months. I’ll document my experiences as a Zaizi grad as I go through onboarding, training, shadowing and ultimately participating in live projects.  
  • Digital government
    Product Management in the public sector: Why government is taking the product approach
    Product Management is playing a growing part in how the public sector delivers services to users. It's seen as a discipline that increases the chances of successfully implementing digital government products — maximising benefits for users and the organisation. Historically organisations across all sectors, not just in government, have struggled to get that balance right.  For example, how many times have you seen: 
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