The Covid-19 pandemic has changed the way we live our lives and work. And as user researchers, where meeting and observing users is integral to the role, we've had to adapt.    Even though we're working remotely with users, our purpose remains the same — to champion users’ needs and see how technology can best help them to achieve their goals.  

Mastered by the Prussians in the 19th century, ‘mission command’ is a well-known military doctrine that encourages soldiers to use their own initiative in battle. 

A user story is a way of describing what the user needs. It's a short and simple description told from the perspective of that person.