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  • User testing graphic
    User research during Covid: Keeping it real, when everything’s online
    The Covid-19 pandemic has changed the way we live our lives and work. And as user researchers, where meeting and observing users is integral to the role, we've had to adapt.    Even though we're working remotely with users, our purpose remains the same — to champion users’ needs and see how technology can best help them to achieve their goals.  
  • Picture of people on top of a mountain, having completed their mission
    Your mission, should you choose to accept it...
    Mastered by the Prussians in the 19th century, ‘mission command’ is a well-known military doctrine that encourages soldiers to use their own initiative in battle. 
  • Graphic of a research session
    What are user stories and why do you need them?
    A user story is a way of describing what the user needs. It's a short and simple description told from the perspective of that person.
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