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- Accelerating your digital transformation through the use of automation has reached a tipping point in central government. What was once considered a technology for the future is now entering the mainstream.
- The opportunity for any organisation to automate high volume, repetitive tasks is one which is full of allure. When you’re a government department or agency whose core business is built around people-heavy processes it’s even more attractive. Along with the potential for cost savings and error reduction is the bigger goal of making swathes of routine operations digital and of course, better serving citizens.
- How are public sector organisations using automation technologies? Does Robotic Process Automation (RPA) and Digital Process Automation (DPA) compete or complement each other?
- Artificial Intelligence provides huge opportunities for government to deliver more for less through increased productivity and to improve the lives of citizens. The government understands its importance – AI and Data was named as one of the four ‘Grand Challenges’ in the Industrial Strategy White Paper.
- The GDS' updated Service Standard – initially introduced in 2014 to help government create and run user-led digital services – has now come into force. From 1 July, any new discovery work undertaken by government bodies needs to adhere to the new standards. At some point, services already in progress will transition to the updated standards but GDS says this is unlikely to happen before early 2020.
- Robotic Process Automation (RPA) seems to be riding a crest of a wave at the moment — everyone’s talking about it in digital transformation. But is it the silver bullet it’s made out to be, and how does it work with Digital Process Automation (DPA)? To RPA, or not RPA? RPA is predominantly screen scraping technology. It’s good for repetitive tasks, quick fixes, plugging gaps and integrating legacy systems with modern applications.
- Public sector organisations are wrestling to address a whole host of issues when they embark on their digital transformation journey.
- “We cannot underestimate the importance of people in the digital transformation journey,” that was one of the main conclusions from our recent survey exploring the progress of digital transformation in government departments.
- A big challenge public sector bodies face when it comes to digital transformation is the ambivalence to changing legacy systems; ‘what's the need to replace existing systems?’ some say. Government departments have done well in changing the front-end services citizens use, but not tackling legacy back-end systems will lead to problems over time.