Be honest, how many times have you filled in a spreadsheet this week? A quick search on a well-known jobs site found me 1406 jobs matching ‘data entry’ and that’s before we include titles like finance or credit controllers, accounts payable and everything related to stock control.  And don’t even get me started about the print and re-type rubber bands holding our NHS together.

A new decade signals a new dawn in digital government.

We've written a whole host of blogs in the last 12 months from thought leadership content to top tips and educational pieces. But what's been our most viewed blog of 2019? Here's a look at our top five posts 'Pick of the Pops' style!  

We’ve written about many topics over the last 12 months based on our expertise and conversations with our public sector clients.  So, what are the key themes that we've seen emerge in digital government this year?

Process automation helps organisations speed up repetitive tasks but also enables them to measure performance and use the data to make informed decisions.  That's the view of Paul Holmes-Higgin, the chief product officer of Flowable, the open source BPM (Business Process Management) provider.

When it comes to conversations about automation, it’s typically the possibilities that technology has to offer which grab the headlines. Although it’s important for people to understand the kind of efficiency gains that robots or artificial intelligence can deliver for organisations, there are pre-requisites to consider beforehand to achieve those gains and that merits airtime as well.

Accelerating your digital transformation through the use of automation has reached a tipping point in central government. What was once considered a technology for the future is now entering the mainstream. 

At a recent conference for Java and Software innovation, we bumped into Bernd Rücker, co-founder and chief technologist of open-source workflow and decision automation platform Camunda. We asked Bernd what he felt were the biggest problems facing process automation/process efficiency projects and how Camunda can solve some of these problems. Find out what he said:

The opportunity for any organisation to automate high volume, repetitive tasks is one which is full of allure. When you’re a government department or agency whose core business is built around people-heavy processes it’s even more attractive.   Along with the potential for cost savings and error reduction is the bigger goal of making swathes of routine operations digital and of course, better serving citizens.

How are public sector organisations using automation technologies? Does Robotic Process Automation (RPA) and Digital Process Automation (DPA) compete or complement each other?