Clayton Smith and Esther O'Sullivan

Zaizi strengthens its public sector digital service expertise 

Zaizi

Zaizi has further strengthened its public sector expertise by adding two senior digital transformation leaders from the sector.

Clayton Smith, previously Deputy Director for Change and Digital Delivery at the Cabinet Office, has joined Zaizi alongside Esther O’Sullivan, who was Head of Digital at the Legal Aid Agency, Ministry of Justice. They both assume the new role of Club Executive. 

At Zaizi, we have rejected a traditional hierarchical organisational structure in favour of the ‘Club model,’ which is based on a team of teams approach. Each club is led by a Club Executive who guides their team in delivering superior services to their designated public sector clients.

Clayton has led various policy, operational, digital, data and technology transformation projects across numerous central government departments. As well as Cabinet Office Digital, he has worked for GDS, Home Office, HM Land Registry and the Ministry of Justice. 

Esther has worked in digital transformation and embedded agile methods in several organisations. She has delivered digital strategies to drive organisational vision and cultural change in the MOJ, NHS, BMJ and Oxfam.

With their extensive experience, Clayton and Esther will bring valuable insights to help address common challenges, such as digital maturity and cultural transformation, faced by public sector organisations. 

We are excited to leverage their expertise to drive positive change and improve outcomes for our clients.

Clayton Smith, who leads Club Arran, said: “I am extremely excited to join Zaizi at a time of growth and will continue to focus on delivering excellent services for our clients and the public. 

“My background in the public sector has allowed me to develop a passion for creating better products and services for citizens. 

“From implementing special measures for vulnerable and intimidated witnesses in court, to leading digital transformations for internal and customer-facing products and services, I am proud of the impact I have made.”

Esther O’Sullivan, who leads Club Skye, said: “I am passionate about using my skills and experience to improve people’s lives and make the UK better for those who are often the most vulnerable. 

“My past work has involved transforming business processes and organisational structures, creating digital strategies, and implementing agile culture. 

“I am thrilled to join Zaizi and will continue prioritising user-centricity and agile methodologies to deliver successful projects and delight our clients.”

Aingaran Pillai, Zaizi founder and CEO, added: “We strive to serve our core customers in the public sector to the best of our abilities. One way we aim to achieve this is by bringing in senior leaders with extensive experience in government and a deep understanding of good practices.

“This is an exciting time for our company. Clayton and Esther have chosen to work with us because they see our growth and recognise our good work with public sector organisations. 

“Their knowledge of civil service culture will enhance our capabilities and allow us to better serve our public sector customers.”

For more information, please get in touch.

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