Watch: Example of Digital Process Automation in action

Jamil Hussein

Digital Process Automation (DPA) is a great way to help employees create digital solutions quickly and easily, saving time and money.

Here is a real-life scenario, set in a local council housing department, to highlight the advantages of DPA compared to both manual and custom code approaches.

Newly-built properties often have minor defects or “snags.” So when new tenants move in they create a snagging list, logging defects they wish the council to fix. 

The council, in this video, didn’t have an effective system to log snags – they used spreadsheets, post-it notes and emails to process requests. 

DPA allowed the council to digitise and streamline the process, making it more efficient for both council workers and tenants. 

Council employees now use a robust digital solution that records every action, ensuring everything’s standardised and nothing’s lost. This helps streamline the process, and with the help of AI, allows employees to do their job quicker.

The tenant has an easy-to-use system that works on any platform or channel. The tenant logs issues and sees where it is on the queue and how long it will take to fix. 

The supplier also has access to the same responsive system, ensuring they have the latest information on what needs doing. 

The video shows how DPA is a holistic approach, taking the user’s perspective and using visual modelling tools to deliver flexible solutions rather than rely on hand-coded applications. The no-code approach means you don’t need dozens of developers creating complex programmes that take months to develop; DPA allows you to address your existing problems straight away. 

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