How the Public Sector can use Brexit to transform digitally

Aingaran Pillai

Whatever Brexit deal we end up with, it will have an impact on public sector institutions. For some, like central government departments, there will be major transitional work as responsibilities from the EU transfer back to the UK. That means an increase in workload for government departments.

To use one example: shipping. For VAT purposes, HMRC checks packages that come from outside the EU but not from within the EU. Brexit could mean the UK has to check EU packages as well. And HMRC will need to find the capacity to deal with the extra responsibility.

It’s the same with other departments within central government, from farming to border control. The public sector has to be efficient, innovative and in some cases transform itself completely to deal with the extra responsibilities that may come its way.

Brexit comes on the back of ten years of austerity. Central government departments have already made efficiencies. To deal with Brexit, they will need to make more cuts, invest further or find smarter ways of doing things. And that’s where the opportunity is.

Departments can transform not just front-end services but also ensure the end-to-end service is digitally enabled.

What can government do?

So how can central government departments better prepare themselves for Brexit?

Regardless of how it plays out, Brexit is an opportunity for government institutions to assess their processes, think outside the box and build innovative solutions that allow them to deliver end-to-end digital services effectively.

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